Return and refund
Returns
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
- Contact our customer service team at info@getmimbo.com to request a return authorization.
- Pack the item securely in its original packaging.
- Send the item to the return address provided by our team.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
Refunds
Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
- Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
Partial Refunds
In certain circumstances (e.g., items not returned in their original condition), we may issue a partial refund.
Exchanges
If you received a defective or damaged product, we’re happy to replace it. Contact us within 7 days of receiving your order to arrange an exchange.
Non-Refundable Items
- Gift cards
- Items purchased on clearance or sale
Contact Us
For any questions regarding returns or refunds, please contact us at info@getmimbo.com. We’re here to assist you!