Shipping policy

At MIMBO, we believe great products deserve great delivery.
That’s why every order includes complimentary worldwide shipping, powered by reliable global couriers and local partners for the smoothest experience possible.

Processing Time

Orders are typically processed within 24 hours of purchase (Monday–Friday), excluding weekends and public holidays.
During high-volume periods — such as promotions, holidays, or new product launches — processing times may extend slightly.
We’ll always notify you via email if any delay occurs.

Shipping Methods

We work with trusted carriers including DHL Express, FedEx, and select local delivery partners to ensure fast, secure delivery worldwide.
Available shipping methods depend on your destination and may include:


  • Standard International Shipping – always complimentary

  • Express Priority Shipping – available in select regions for faster delivery

Your order will automatically ship via the fastest and most reliable method available for your location.

Shipping Rates

All Mimbo orders include free worldwide shipping — no hidden costs or handling fees.

For customers in the United States, applicable sales tax will be calculated and added at checkout on top of the listed product price.

For international orders, import duties, taxes, or customs fees (if applicable in your country) are not included in the product price and remain the customer’s responsibility.

These charges are set by your local customs authority and are beyond our control.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details.
You can follow your package’s journey in real time until it arrives at your doorstep.

Change of Address

Need to update your shipping address?
Contact support@getmimbo.com as soon as possible after placing your order.
We’ll do our best to update it before dispatch, but once the parcel has shipped, address changes can’t be guaranteed.

Order Cancellation

We prepare orders quickly, often within hours of purchase.
If you wish to cancel or modify your order, please email support@getmimbo.com within 2 hours of placing it.
After this window, the order may already be processed and en route.

Damaged, Delayed, or Lost Shipments

If your order appears delayed, damaged, or lost, please contact us immediately at support@getmimbo.com with your order number.
We’ll investigate with the carrier and provide a quick resolution — whether that’s a replacement or refund.

Need Assistance?

For any shipping-related questions, tracking help, or delivery concerns, reach out to our friendly support team:
📩 support@getmimbo.com

We’re here every step of the way to make your experience seamless.