Refund policy
Last Updated: September 27, 2026
We want you to buy a MIMBO tracker, use it properly, and keep it because it works — not because you are stuck with it.
1. Our 100-Day Return Policy
You have 100 days from the day your order is delivered to request a return, for any reason.
To be eligible, the item must be in the same condition you received it, unused, with all accessories and in its original packaging. You will also need your order number or proof of purchase.
2. How to Start a Return
Email support@getmimbo.com with your order number and a short note about why you are returning. We will reply with the return address and instructions.
Please wait for us to confirm before sending anything back. Items that arrive without an agreed return cannot be processed.
3. Multi-Packs and Bundle Orders
Bundle offers such as Buy 2 Get 1 Free are returnable in exactly the same way as any other order.
Because the discount applies to the set as a whole, please return the complete set for a full refund. If you keep part of a bundle, we refund the difference between what you paid and the normal price of the items you keep.
4. Who Pays Return Postage
Return postage is paid by the customer. We recommend a tracked service — until the parcel reaches us it is your responsibility.
If the item is faulty, damaged or not what you ordered, we pay. Send us a photo and we will cover the return or send a replacement, whichever you prefer.
5. Damaged or Incorrect Items
Please check your order when it arrives and contact us straight away if anything is defective, damaged or wrong.
Email support@getmimbo.com with your order number and a photo, and we will replace it or refund you. You will not be asked to argue for it.
6. Items We Cannot Take Back
Gift cards cannot be returned. Everything else we sell is covered by this policy.
7. Exchanges
The quickest way to swap an item — for example a Tracking Bell for a Tracking Card — is to return the one you have and place a new order. Tell us when you request the return and we will process your refund as soon as your parcel reaches us.
8. Warranty
Separately from returns, every MIMBO product carries a 12-month warranty against manufacturing defects, running from the day it is delivered. If something fails because of faulty materials or workmanship, we replace it.
The warranty does not cover theft, loss, accidental damage or normal battery wear. Any rights you have under the law where you live apply in addition to this warranty.
9. Refunds
We will let you know once we have received and checked your return, and whether the refund has been approved. If it has, you will be refunded to your original payment method within 10 business days.
Banks and card issuers can take a few more days to post the money to your account.
If more than 15 business days have passed since we approved your return and you still have not seen the refund, email support@getmimbo.com and we will chase it.
10. Contact
Any question about returns, refunds or warranty: support@getmimbo.com. We answer within one business day.