Shipping policy

Last Updated: September 27, 2026

1. Where We Ship

We currently ship within the United States only.

We are working on opening up more countries. If you are outside the US and want a MIMBO tracker, email support@getmimbo.com and we will let you know when we reach you.

2. Free Shipping

Shipping is free on every order over $50. It is applied automatically at checkout — there is no code to enter.

Orders under $50 are charged a flat shipping rate, shown at checkout before you pay.

3. Processing and Delivery Times

We process orders in 1 business day. Orders placed at a weekend or on a public holiday are processed on the next business day.

Once dispatched, delivery within the United States usually takes 5–8 business days.

Delivery times are estimates, not guarantees. Carrier delays, severe weather and peak periods such as Black Friday and Christmas can add time, and those are outside our control.

4. Tracking Your Order

As soon as your parcel leaves us you will get a tracking link by email. You can also check it any time on our order tracking page using the order number from your confirmation email.

Tracking can take up to 48 hours to start updating after dispatch. If it has not moved after that, email support@getmimbo.com and we will chase the carrier.

5. Wrong or Incomplete Addresses

Please check your shipping address carefully before you pay. If you spot a mistake, email us straight away with your order number and the correct address — if the parcel has not shipped we will fix it.

Once a parcel has left us we cannot change the address. If it is returned to us as undeliverable because the address was wrong or incomplete, we will contact you to arrange a re-send, and re-sending is charged at the normal shipping rate.

6. Lost, Delayed or Damaged Parcels

If tracking shows your parcel as delivered but you cannot find it, check with anyone else at the address and look wherever your carrier usually leaves parcels. If it still has not turned up after 48 hours, contact us.

If a parcel is lost in transit or arrives damaged, email support@getmimbo.com with your order number and, for damage, a photo. We will open a claim with the carrier and send a replacement or refund you — you will not be left chasing the carrier yourself.

7. Order Changes and Cancellations

We pack orders quickly, so tell us as soon as possible if you need to change or cancel one. If it has not shipped, we will sort it out. If it has already gone, you can return it under our refund policy.

8. Contact

Any question about shipping or delivery: support@getmimbo.com. We answer within one business day.